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Frequently asked questions

What is your return policy?

You can return your refurbished iPhone within 14 days of delivery if you are not satisfied.

The device must be in its original condition, without damage or modifications, and include all original accessories.

We offer free returns for eligible orders.

When will my order arrive?

Your order is shipped within 1–2 business days after purchase and usually arrives within 3–4 days.

How are your products tested?

Each device is professionally tested through a complete inspection process to ensure full functionality, including hardware, battery, and key features.

Only products that meet our quality standards are offered for sale.

How much is shipping?

Shipping costs a flat £14 worldwide.

Refurbished with confidence

Why refurbished makes sense

Checked with care

Buy smarter, save more

Helping you buy smarter

Real support for every order

Contact Information

If you have any questions about your order, shipping, or our refurbished iPhones, please feel free to contact us using the details below:

Email:
info@rainbowmobilehk.com

Registered Address (UK):
Ridley Lane, Epsom, KT19 9EX, United Kingdom

UK Warehouse:
14-16 Broadway, Surbiton, KT6 7HL, United Kingdom

Hong Kong Warehouse:
G/F, G01, Yau Tong Industrial Centre, Yau Tong, Kowloon, Hong Kong

Business Hours:
Monday to Friday, 9:00 AM – 6:00 PM (UK time)

Customer Support:
Our team is available to assist with product enquiries, order tracking, and after-sales support.

We aim to respond to all enquiries within 24 hours.

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We provide professionally tested refurbished iPhones and Apple devices that help you save more without compromising on quality.

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Products

APPLE 240W USB-C Charge Cable 2m Durable Braided Power Cord

APPLE 240W USB-C Charge Cable 2m Durable Braided Power Cord

£10.00 GBP
Apple AirPods 2nd Gen Wireless Headphones with Lightning Charging Case

Apple AirPods 2nd Gen Wireless Headphones with Lightning Charging Case

£80.00 GBP
Apple AirPods Pro 2nd Gen Wireless Earbuds with MagSafe Case

Apple AirPods Pro 2nd Gen Wireless Earbuds with MagSafe Case

£139.00 GBP
Apple iPhone 11 Unlocked

Apple iPhone 11 Unlocked

£132.00 GBP