Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your refurbished iPhone, you may return it under the conditions below.

14-Day Return Policy

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be in the same condition as received
• The device must not be damaged or altered
• All original accessories must be included

Free Returns

We offer free returns for all eligible orders. Once your return request is approved, we will provide instructions on how to return your item.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

• If approved, your refund will be processed within 3–5 business days
• Refunds will be issued to your original payment method

90-Day Warranty

All refurbished iPhones come with a 90-day warranty. If your device develops a fault within this period, we will repair, replace, or refund the item.

Non-Returnable Items

We may refuse returns if:

• The device is physically damaged after delivery
• The return is requested after 14 days
• The item is not in its original condition

How to Start a Return

To initiate a return, please contact us at:

Email: info@rainbowmobilehk.com

Our support team will guide you through the return process.