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Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your refurbished device, you may return it under the conditions below. This policy applies to consumer purchases from our online store and does not limit your statutory rights.

30-Day Return Policy

You have 30 days from the date of delivery to request a return for any reason.

To be eligible for a full refund:

  • The device must be returned complete with all accessories supplied
  • The device must not have suffered physical damage after delivery
  • You may inspect and test the device as you would in a shop; if the value has been reduced by use beyond this, we may deduct an amount reflecting that reduction from your refund

Before You Return an iPhone

  • Sign out of iCloud and turn off Find My iPhone (Activation Lock)
  • Remove your SIM/eSIM and erase your data (Settings → General → Transfer or Reset iPhone)

We cannot complete a refund on a device that remains iCloud/Activation locked. We will contact you to remove the lock remotely before the refund can be processed.

Free Returns

We offer free tracked returns for all eligible orders. Once your return request is approved, we will email you return instructions.

Refunds

  • Once we receive and inspect your return, we will notify you of the outcome
  • Approved refunds are issued to your original payment method
  • We aim to process refunds within 3–5 business days of receiving the return, and in any event within 14 days as required by law

12-Month Warranty

All refurbished devices come with a 12-month warranty from the date of delivery. If your device develops a hardware fault within this period, we will repair, replace or refund it.

The warranty covers hardware faults, including the battery if its health falls below 80% during the warranty period. It does not cover:

  • Accidental damage, drops or liquid damage
  • Damage caused by misuse, or by repair or modification carried out by anyone other than us
  • Normal cosmetic wear consistent with the condition grade stated at purchase
  • Software issues not caused by a hardware fault

Faulty Items

If your device is faulty or not as described, you are entitled to a full refund within 30 days of delivery under the Consumer Rights Act 2015. After 30 days, we will first offer a repair or replacement, and a refund if we cannot resolve the fault. Return shipping for faulty items is always free.

Returns We May Refuse

  • Change-of-mind returns of devices physically damaged after delivery
  • Returns requested more than 30 days after delivery
  • In-ear audio products (such as AirPods) that have been used, for hygiene reasons — unless faulty

Wholesale / Trade Orders

This consumer returns policy does not apply to wholesale or trade orders, which are covered by the terms agreed in your trade quotation.

How to Start a Return

Email: info@rainbowmobilehk.com — please include your order number.

Our support team will confirm the return address and guide you through the process. We aim to respond within 24 hours on working days.

Your Statutory Rights

This policy is offered in addition to your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in this policy limits or replaces those rights.